Last updated: November 27, 2025Welcome to The Bouldering Guidebook (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use:
The Bouldering Guidebook mobile app on iOS (Apple App Store) and Android (Google Play)
https://boulderingguidebook.com and related subdomains
Any digital content, features, or services provided through our platform
By using our app or website, you agree to the practices described below.
1. Information We Collect
1.1 Information You Provide Directly
Email address
Scheduler/onboarding information (training goals, availability, climbing level, telephone number)
User profile information
Messages or support inquiries
Fitness-related inputs you provide in the app
1.2 Information Collected Automatically
When you use the app, we may collect:
Device information (model, OS version, unique identifiers)
App usage statistics
Interaction data (screens viewed, features used)
Crash logs and performance data
1.3 Payment & Subscription DataDepending on where you subscribed:
Apple (iOS)
Apple provides:
Subscription status (trial, active, cancelled, expired)
Country & currency
Non-identifiable transaction tokens
We do not see your full payment details — these are managed entirely by Apple.
Web/Stripe
If you subscribe via our website:
Stripe processes your payment securely
We never receive or store your card number
2. How We Use Your Information
We use your data to:
Provide personalized training programs
Deliver onboarding and workout emails
Manage app access and subscription entitlements
Improve app performance and user experience
Diagnose issues, bugs, or crashes
Comply with legal requirements and app store rules
We never sell your data.
3 Subscription & Billing Information
3.1 Apple App Store (iOS)
If you subscribed using Apple In-App Purchase, all billing is handled by Apple.To manage or cancel your subscription:
Settings → Your Name → Subscriptions → The Bouldering GuidebookRefunds must be requested directly through Apple:
3.2 Web Payments (Stripe)If you subscribed via our website, billing is handled by Stripe.You can manage your subscription via the portal link emailed to you at purchase or by signing in at:
4. Third-Party Services We Use
We use a small number of trusted third-party services to run the app, manage subscriptions, send emails, and improve performance. These services only receive the information necessary to provide their features.RevenueCat – manages subscription status across Apple, Google, and web.Apple App Store – processes payments for iOS users.Stripe – processes payments made on our website.MailerLite – delivers onboarding emails and training information.Zapier – securely connects subscription events to our email system.Carrd / Cloudflare – hosts our website and landing pages.We do not sell your data, and these providers only use your information to support the features of the app.
5. Data Sharing
We may share only the necessary data with:
Subscription platforms (Apple, Stripe)
Email service providers
Analytics & crash management providers
We do not sell or rent your data to anyone.
6. Data Protection & Security
We use:
Encrypted data transmission (HTTPS)
Secure authentication and access controls
Restricted internal access to personal data
GDPR-aligned processing through our vendors
However, no electronic transmission is 100% secure.
iOS App Users – Apple EULA:
This app uses Apple’s Standard End User License Agreement (EULA).
You can read it here:
7. Your Rights
Depending on your region (UK, EU, US), you may request:
Access to your data
Correction of your data
Deletion of your account and associated data
Removal from email lists
Opt-out from non-essential tracking
To do so, contact:
[email protected]
8. Children's Privacy
The app is not intended for children under 13.
We do not knowingly collect data from children.
9. Changes to the Terms
The Company reserves the right to modify these terms at any time. Updated terms will be effective upon posting within the app. Continued use of the app constitutes acceptance of the revised terms.
10. International Transfers
Data may be processed in the United States or other countries where our service providers operate.
All processing follows GDPR and equivalent protections.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or app functionality.
A new “Last updated” date will be shown at the top of the page.Continued use of the app means you accept the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
[email protected]
© Bouldering Guidebook LLC. All rights reserved.